Terms and conditions of sale and purchase
1. General provisions.
1.1. These Terms and Conditions of Purchase and Sale of Goods (hereinafter referred to as “the Terms and Conditions”) are a legal document binding on the parties, which sets out the rights and obligations of the Buyer and the Seller, the conditions for the purchase of goods and payment for them, the procedure for delivery and return of goods, the liability of the parties and other provisions related to the purchase and sale of goods in the e-shop Filo di Lino.
1.2 By placing an order, the Buyer confirms that he/she accepts these Terms and Conditions.
1.3 The contract between the Buyer and the Seller shall be deemed to have been concluded from the moment the Buyer, after having created a shopping cart in the e-shop, indicated the delivery address, chosen the payment method and read the Seller’s rules, clicks on the “Buy” button .
2. Protection of personal data.
2.1. Filodilino.eu e-shop is owned by JSC Dk Linas. When ordering goods in the online store Filo di Lino, the Buyer must provide the personal data requested by the Buyer at the time of purchase: name, surname, delivery address, telephone number and e-mail address.
2.2 By accepting these Rules, the Buyer agrees to the processing of the Buyer’s personal data provided in clause 2.1 for the purpose of analyzing the Seller’s activities in the sale of goods and services in the e-shop.
2.3 By consenting to the processing of the Buyer’s personal data for the purpose of the sale of goods and services in the Seller’s e-shop, the Buyer also consents to the sending of information messages to the e-mail address provided by the Buyer in order to fulfil the order.
2.4 The Buyer is responsible for providing the correct details at the time of purchase.
2.5 The Seller undertakes not to disclose the Buyer’s personal data to third parties, except when required by a competent public authority in cases provided for by the laws of the Republic of Lithuania or with the Buyer’s separate written consent.
2.6 The Buyer undertakes to protect and not to disclose the login data to anyone when registering in the e-shop and ordering goods.
3. Buyer’s rights and obligations.
3.1. By placing an order in the Filo di Lino e-shop, the Buyer agrees to these Terms and Conditions of Sale and undertakes to comply with them and with the legislation of the Republic of Slovenia.
3.2 The Buyer undertakes to accept the ordered goods and to pay the agreed price for them.
3.3. to provide full, complete and correct information on the payment form. If the Buyer provides inaccurate, false or misleading information on the payment form, Filo di Lino shall be entitled to cancel the Buyer’s registration and delete the data.
3.4 If the data provided by the Buyer on the registration form changes, the Buyer must update it immediately.
3.5 The Buyer shall have the right to withdraw from the contract of sale with the Seller only if the goods are of good quality, have not been damaged and have not been substantially altered in appearance.
4. Seller’s rights and obligations.
4.1. The Seller undertakes to provide the Buyer with all the conditions for the proper use of the services provided by the Filo di Lino e-shop.
4.2 If the Buyer attempts to undermine the operation or stable functioning of the e-shop or violates his obligations, the Seller may, without prior notice, restrict, suspend (terminate) the Buyer’s access to the e-shop, and shall not be held liable for any loss incurred by the Buyer in connection with such an attempt.
4.3 The Seller undertakes to respect the Buyer’s right to privacy with regard to the Buyer’s personal information provided in the e-shop registration form.
4.4 The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
4.5 The Seller shall have the right to temporarily or indefinitely terminate the operation of the e-shop without prior notice.
4.6 The Seller shall have the right to unilaterally amend these Terms and Conditions by posting the amended Terms and Conditions on the website of the e-shop. The amendments shall take effect from the moment of publication for all transactions entered after the publication.
4.7 The Seller shall not be liable for any discrepancy between the colors and shapes of the goods in the online shop and the colors and shapes of the actual goods due to the different characteristics of the screens of computers and mobile devices.
5. Ordering, prices, payment procedure, terms.
5.1. The Buyer may make purchases in the Online Shop 7 days a week, 24 hours a day.
5.2 The prices of the Goods in the e-shop and in the order are quoted in euros and other currencies including VAT.
5.3 The Buyer undertakes to pay for the order within 1 (one) calendar day from the date of order confirmation. The preparation of the shipment shall commence only after receipt of payment for the goods.
5.4 If the Buyer fails to make payment within 1 calendar day, the order shall be cancelled.
6. Delivery of Goods.
6.1. The Buyer undertakes to specify the exact place of delivery of the Goods by selecting the delivery service at the time of ordering.
6.2 The Buyer undertakes to accept delivery of the goods himself. If the Buyer is unable to take delivery of the goods himself and the goods are delivered to the address indicated, the Buyer shall not be entitled to make any claim against the Seller in respect of the delivery of the goods to the wrong entity.
6.3 The goods shall be delivered by the Seller or by the Seller’s authorized representative (courier), or the goods may be sent by other means, depending on the method of delivery chosen.
6.4 The Goods shall be dispatched to the Buyer within 1-2 working days after confirmation of payment.
6.5 In all cases, the Seller shall be exempt from liability for breach of the time limit for delivery of the Goods if the Goods are not delivered to the Buyer or are not delivered on time due to the Buyer’s fault or due to circumstances beyond the Seller’s control.
6.6 The Buyer shall immediately inform the Seller if the consignment is received in damaged packaging, if the consignment contains unordered goods or the wrong quantity of goods, or if the consignment is not complete.
6.7 In all cases, if the Buyer notices any damage to the packaging at the time of delivery, the Buyer must make a note of the damage on the delivery note provided by the courier or draw up a separate report in respect of such damage. The Buyer must do so in the presence of the courier. Failure to do so shall exempt the Seller from liability to the Buyer in respect of any damage to the goods in relation to damage to the packaging not noted by the Buyer in the courier’s delivery note.
6.8 Upon receipt of the Goods by delivery to the address specified or upon collection of the Goods at the shipping terminals, the Buyer shall email the Seller with photographs of the damaged parcel and/or Good(s).
7. Returns and exchanges.
7.1. The defects of the sold goods shall be eliminated, the defective goods shall be replaced and returned in accordance with the provisions of the Civil Code of the Republic of Lithuania.
7.2 The Buyer shall have the right to withdraw from the online contract (return the quality goods) within 14 (fourteen) days without giving any reason (Art. 6.228 (10) of the Civil Code), with the exception of the exceptions provided for in paragraph 2 of the present Article. The money paid, including the delivery costs paid by the buyer, shall be refunded to the buyer within 14 days from the date of the buyer’s notice of withdrawal, but the Seller may not refund the money until it has received the goods or has been provided with proof of dispatch.
7.3 The Buyer’s right of withdrawal from distance and off-premises contracts shall not apply to the Buyer who has purchased these goods (Art.6.228 (10) (2d) CC):
– custom-made products;
– weighed and measured goods which have been specially prepared at the buyer’s request;
– packaged goods which have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons;
– the other goods referred to in that Article.
7.4 All disputes arising out of the application of these Rules shall be settled by negotiation. In the event of failure to reach an agreement, disagreements shall be settled in accordance with the procedure laid down by the laws of the Republic of Lithuania.
7.5 The Buyer shall have the right to use the out-of-court complaint and redress procedure for other disputes arising between the Seller and the Consumer (Art. 6.2287, Sec. 1, Par. 16 CC). The Buyer who considers that his rights have been infringed must, within three months of the date of the infringement, contact the Seller in writing setting out his claims. The Seller must examine the request free of charge within 14 days at the latest and provide a detailed reasoned written reply, supported by documents. If the problem cannot be resolved, the Buyer shall have the right to appeal to the entity that settles consumer disputes out of court (the State Consumer Rights Protection Service, address Goštauto g. 12, Vilnius, www.vvtat.lt) or to the court.
7.6 The Buyer may submit requests or complaints regarding possible violations of consumer rights on the consumer dispute resolution platform http://ec.europa.eu/odr/.
7.5 The Buyer shall have the right to use the out-of-court complaint and redress procedure for other disputes arising between the Seller and the Consumer (Art. 6.2287, Sec. 1, Par. 16 CC). The Buyer who considers that his rights have been infringed must, within three months of the date of the infringement, contact the Seller in writing setting out his claims. The Seller must examine the request free of charge within 14 days at the latest and provide a detailed reasoned written reply, supported by documents. If the problem cannot be resolved, the Buyer shall have the right to appeal to the entity that settles consumer disputes out of court (the State Consumer Rights Protection Service, address Goštauto g. 12, Vilnius, www.vvtat.lt) or to the court.
7.6 The Buyer may submit requests or complaints regarding possible violations of consumer rights on the consumer dispute resolution platform http://ec.europa.eu/odr/.
8. Marketing and information.
8.1. The Seller may organize various promotions and offers in the Filo di Lino online shop.
8.2 The Seller has the right to unilaterally change the conditions of promotions, as well as to cancel them, without prior notice. Any modification or cancellation of the terms and conditions of the promotions shall only be effective from the moment of their execution.
8.3 The Seller shall send all notices by the means of communication specified in the Buyer’s registration form.
8.4 The Buyer shall send all notifications and questions to the contacts indicated in the “Contacts” section of the Seller’s e-shop.
8.5 The Seller shall not be liable if the Buyer does not receive information or confirmation messages sent due to disruptions in the networks of the Internet connection, e-mail service providers.
9. Final provisions.
9.1. These Terms and Conditions of Sale and Purchase of Goods are made in accordance with the laws and regulations of the Republic of Lithuania.
9.2 All disagreements arising from the execution of these Terms and Conditions shall be settled by negotiation. In the event of failure to reach an agreement, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.